1. Tell me about NetPort USA?
NetPort is a locally owned and operated Wireless Internet Service Provider bringing the highest standards of networking, reliability, and security to Rockwall County residents and businesses. NetPort offers our customers the opportunity to experience the speed of a TRUE broadband connection.

2. What areas do you service?
NetPort currently serves most of Rockwall County and adjacent communities, including Rockwall, Heath, Fate, Royse City, Rowlett, Forney, and Sunnyvale.

3. What is wireless internet?
A high-speed broadband internet connection that utilizes high frequency radio waves instead of wires or telephone lines. Your computer or router will be connected to an antenna mounted on your home or business that points to one of our radio transmitters located on highest towers in your area.

4. How fast is wireless internet?
NetPort’s standard service offers upload speeds of 768 Kbps and download speeds of 1Mbps! Our custom service plans offer more for those truly in need of the fastest internet available. Our service is TRUE broadband, offering speeds better than DSL or cable internet. Please see our service plans for more detail.

5. Will your wireless internet work with my online gaming?
Absolutely, our wireless internet offers excellent ping times and reliable connections for gaming!

6. Does wireless internet use a phone line?
No, we do not require phone lines.

7. Is your service affected by weather?
No, weather has no affect on our signal, as it only travels short distances between your premise and our access point (a local tower).

8. I have multiple computers in my home; can we all use the internet at the same time?
Yes! You will need a router to connect more than one computer. We will give you or your computer professional instructions on how to program the router to talk to your antenna. If you need a referral, just give us a call.

9. How is it different than dial-up internet?
As the name implies, the first difference is when connecting to a dial-up internet service provider (ISP) you must first wait for the modem to dial, make contact, and log into your connection. Sometimes you get a busy signal, and often dial-up ISPs will drop your connection unexpectedly. Although frequently referred to as a 56K connection, the average connect speed for dial-up is about 40K, with the maximum possible being 53K. With NetPort, you do not have to wait for connection because you are always connected. In addition, our standard speeds are 20 times faster than dial-up speeds.

10. How is it different than Cable Internet?
Both cable internet and NetPort Wireless internet offer a constant connection at high speeds. The difference is that cable is not available in many of the areas that NetPort services. To service new areas, cable companies have to make huge monetary investments and invest significant time to run new cable lines when building their infrastructure. The lack of a dense population in rural areas and some suburban areas prevent them from making the investment. Wireless Internet technology is not bound by these limitations making high-speed internet available to virtually everyone within line-of-site of our towers.

11. How is it different than DSL Internet?
NetPort wireless internet offers faster speeds than most DSL services. DSL requires a phone line and for you to install filters on all phones and fax machines in your home. Like cable, DSL is not available in most areas we service, for pretty much the same reasons. To get an effective connection, you have to be within 18,000 feet of a switching station of the telephone company. The further you are from the station, the lower your effective speeds. Older telephone lines can also be problematic in some areas.

12. How is it different than Satellite Internet?
NetPort Wireless uses microwave radio signals transmitted to and from towers in the area in a quick and efficient way. Satellite Internet requires the signal to pass from your home, through the atmosphere, up to a satellite orbiting the earth and back again. This results in the famous 3-4 second satellite propagation delay. In addition, satellite signals often are affected by bad weather and you may find rainy days leave you without internet access.

13. Do you limit bandwidth?
When we find a particular user is using over the top bandwidth (such as constant use of peer-to-peer file sharing) we may temporarily limit their bandwidth consumption. Feel free to call us with any questions regarding this policy.

14. Is it secure?
It would be extremely difficult for anyone to interfere and capture our signal without our equipment and administrative settings. However, any constant internet connection (including DSL and cable) presents a risk of exposure so we always do recommend that you take precautions such as setting up a hardware or software firewall. If you need suggestions or referrals, feel free to give us a call.

15. Can things such as cordless phones interfere with the signal?
Our antenna does use the same radio frequency (2.4 GHz) as most cordless phones, but at a much narrower band and out of reach of your phone base transmission (outside of building and very high) so there is no need to worry about interference.

16. What does my computer need to have to connect to your service?
Your computer must have an Ethernet port or network interface card (NIC). If you bought your computer new within the last 2 years you probably already have one. If you don’t have one or are not sure if you have one, call us, and we can help you get one installed.

17. Do I have to learn anything new to use your service?
The only thing you will have to learn is how not to wait! Just open your favorite browser (such as Internet Explorer) and you are already on the internet.

18. Do I have to get my own ISP to connect?
No, NetPort USA will be your ISP.

19. What kind of equipment is involved in installation?
While every home is different, the basic set up involves an antenna on your roof (about the size of a large shampoo bottle), a cat 5 cable run to your computer or router, a small power box (size of a bar of soap) in your home and a grounding wire. Some homes may need a tripod, longer pole or a stronger antenna.

20. Do you ground the antenna?
Yes.

21. Am I buying your equipment when I pay for the install?
No, all equipment used in the installation belongs to NetPort USA and must be returned upon cancellation of service. That means that we will support the equipment and will repair, replace or upgrade the equipment free of charge (barring any act of god, theft or abuse) as long as you subscribed to our service.

22. Can I install the equipment myself?
No, the equipment belongs to NetPort USA, and due to warranty and liability concerns only our professional installers can set up the equipment.

23. How fast can you get me set up?
Once we receive your signed Service Agreement, we can usually have you installed within days! Please contact us to get a copy of the Service Agreement.

24. I seem to be just outside your area of coverage, is there anything you can do? NetPort is constantly adding to our coverage area. Please contact us at 972-771-3788 if you have any questions regarding our ability to service your area.

25. How many e-mail accounts will I receive with NetPort’s standard offer?
Residential customers will receive four(4) e-mail accounts.

26. What is the storage capacity of my e-mail account?
100 100MB.

27. What type of IP address does NetPort provide?
NetPort provides residential customers with a static private IP address. If a static public IP address is needed, NetPort can provide this for a small additional charge. Business customers will receive a static public IP address.

28. Can I connect to a VPN (Virtual Private Network) with NetPort’s service?
Yes.